System and device testing company, Fanfare, has announced the results of a survey into end-user perspectives on smartphone performance. The research shows that smartphone owners are regularly experiencing problems such as application glitches, compatibility issues, crashing and freezing, yet are unclear as to whether these can be attributed to the handset, network, or individual applications.
- More than half the respondents (53%) are likely to blame individual handset manufacturers for problems
- 58% would not hesitate to publicise their dissatisfaction first via social media
- 57% are disappointed with the overall performance of their smartphone
- Streaming media, web browsers and social networking applications are causing the most problems for smartphone users
- Nearly a third (29%) experience ‘continual’ problems with newly acquired applications
- 64% of respondents have required some form of software patching to fix issues on their smartphone
- Smartphone owners are also most likely to vocalise their dissatisfaction through social networking sites (58%) and to friends and family (57%)
- At the same time, the purchasing decisions of 76% are influenced by criticisms from friends and family, and 64% will take heed of criticisms received via social media.
- The vast majority (88%) said that they are happy to wait until handsets have proven reliability before purchasing – suggesting consumers are becoming more cautious as a result of negative experiences.
